By using our Product, you expressly understand and agree that it is not designed or intended to support emergency calls to hospitals, law enforcement agencies, medical care units, or any other form of emergency service. You acknowledge and agree that 011GLOBAL is not obligated to provide emergency services in accordance with any local or national rules, regulations, or laws. It is important to note that 011GLOBAL does not serve as a substitute for your primary telephone service. As you consent to this Agreement, you also recognize that separate arrangements must be made to access emergency services. You accept full responsibility for acquiring traditional wireless or landline telephone service independently, which provides the necessary access to Emergency Services. Please be aware that neither 011GLOBAL nor its Officers bear any liability for emergency calls. Furthermore, you understand and agree to waive any and all claims, damages, or losses, and you hereby release 011GLOBAL and its Officers from any such claims or causes of action that may arise from or relate to your use of the Product to contact emergency services personnel.
These terms and conditions ("Agreement") govern the use of virtual phone numbers ("Numbers") provided by 011 Global Inc. ("Company") to the customer ("Customer"). By purchasing and using the Numbers, the Customer agrees to abide by the terms set forth herein.
The virtual phone numbers provided by the Company remain the property of the Company at all times. Customers acknowledge that they are granted a non-exclusive, non-transferable license to use the Numbers for the duration of this Agreement.
Customers may initiate the porting process to transfer ownership of a virtual phone number to the company. The customer is responsible for providing accurate information and complying with any porting requirements. When porting a virtual phone number to the company, the customer agrees to transfer ownership of the number to the company.
Customers agree to pay the specified fees for the virtual phone numbers as outlined in the Company's pricing and payment terms. The Company reserves the right to modify pricing and payment terms with prior notice to the Customer.
Customer agrees to use the virtual phone numbers for lawful purposes only. The Company reserves the right to suspend or terminate the Numbers immediately if any unlawful or inappropriate use is detected.
If a virtual phone number remains inactive for a period of 6 consecutive months, the Company reserves the right to release and reassign the number to another customer. Inactivity is defined as the absence of any incoming or outgoing calls or messages on the virtual phone number. Upon termination, the Customer must cease all use of the virtual phone numbers, and any outstanding fees must be settled. By using the virtual phone numbers provided by the Company, the Customer acknowledges that they have read, understood, and agreed to these terms and conditions.
In this section, the term "011GLOBAL" or "Us" refers to 011Global Inc, including its owners, affiliates, employees, directors, officers, agents, and any other service provider(s) involved in delivering the Service outlined in this Agreement.
011GLOBAL, its owners, officers, directors, employees, agents, affiliates, and other service providers associated with the Service shall not be liable for any direct, indirect, incidental, punitive, special, exemplary, compensatory, or consequential damages. This includes, but is not limited to, wrongful death, personal injury, property damage, loss of revenue, profits, or data, arising from or related to the use or inability to use the Service. This also includes the inability to access emergency service personnel through the 911 dialing service or obtain emergency assistance. These limitations apply to claims based on breach of contract, product liability, tort, and any other theories of liability, whether or not the likelihood of such damages was known.
011GLOBAL shall not be held liable for any failures, delays, degradation of voice quality, or interruptions caused by factors including, but not limited to:
The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of the use or inability to use the virtual phone numbers. Other causes beyond our control, including communication failures. Our liability under this agreement will not exceed the Service charges applicable during the affected time period.
You shall defend, indemnify, and hold 011GLOBAL harmless from claims, damages, fines, losses, penalties, costs, and expenses, including attorney fees, arising from or related to the Service, including emergency service dialing, brought by you, third parties, or users of the Service.
This Agreement does not grant any remedy, liability, claim, reimbursement, or cause of action to any person or entity not party to this Agreement, and does not create any third-party beneficiary rights.
You must ensure compliance with all applicable laws, regulations, and usage instructions for you and any user of your service. You are liable for content transmitted through the Service, whether authorized or unauthorized. 011GLOBAL reserves the right to suspend or terminate service if use or content violates this Agreement or interferes with our ability to provide service.
The site and its Content are protected by copyright laws. You may not modify, reverse-engineer, distribute, or otherwise exploit the Content or Product without written consent from 011GLOBAL. Provisions in this section will be enforced to the fullest extent of the law.
Upon activating the Service, you are required to furnish a valid payment method and email address. We retain the right to cease accepting your payment method. Notify us immediately in case of payment method changes, account closure, expiration, or loss due to theft. Monthly charges, taxes, and surcharges will be billed in advance to your provided payment method. This includes monthly service fees, activation fees, usage charges, international usage charges, premium services, add-ons, equipment purchases, regulatory fees, and taxes. Certain usage-based charges may be billed in arrears. If you are outside our jurisdiction, you are liable for applicable government taxes, fees, and charges. 011GLOBAL reserves the right to introduce new products and services at varying introductory prices. Monthly invoices can be accessed on our website using your account portal. If your 011GLOBAL balance surpasses $50.00 USD, we may bill more frequently. Usage charges are billed in full minute increments, rounded up unless this conflicts with our rate schedules.
Basic Service charge, including plan-defined charges. We may introduce a monthly "non-use" fee for infrequent pre-paid plan users to cover fixed costs.
Excess minutes above your allowance.
Charges imposed on customers by taxing authorities.
Fees for calls outside your plan.
Charges for premium services and add-ons.
To dispute 011GLOBAL charges, notify us via email within seven (7) days of receiving your statement. Failure to do so waives your right to contest such charges. Send notices of disputes to support@011global.com.
Subscribing to the Service authorizes us to collect payment from your chosen method. This authorization remains valid for 30 days after you notify us of payment method cancellation. Non-payment may result in termination, with outstanding charges due. You remain liable for all charges upon termination, including collection costs. Debit/credit card distinctions are waived, and you acknowledge not receiving 10 days' advance notice for debits. We may send billing messages but are not obligated to do so.
Taxes, fees, or surcharges may apply to your Service. Charges can change without notice, in flat or percentage form. Your use may trigger various governmental taxes or fees, in addition to regular Service payment. Provide a tax-exempt certificate to claim exemption. Certification should be sent to the provided address.
We hold the right to terminate the Service or your Service individually. If Service is discontinued generally or for an unspecified reason, charges will apply until disconnection. Breach of agreement leads to charges for the full month's term and may be reported to credit bureaus.
Directory Assistant service is not provided.
Future features may incur charges imposed on us, which will be collected from you.
This Agreement, governing the relationship between You and Us, is subject to the laws of the State of Florida, USA, disregarding its conflict of law provisions. For any court action, including arbitration enforcement, both parties submit to the personal and exclusive jurisdiction of the State of Florida's courts, waiving any objections to venue or forum inconvenience.
Disputes arising between Us, You, your household members, employees, or guests regarding the Device or Service will be settled through arbitration by a single arbitrator under the American Arbitration Association's Commercial Arbitration Rules. Arbitration will be held in Florida, USA. The arbitrator's binding decision will adhere to the document's clear intent. No arbitrator may award punitive damages exceeding this Agreement. The rendered award may be enforced in court. Claims shall be arbitrated individually; class actions are prohibited. Any Service-related claim must be filed within one (1) year of arising or be time-barred.
If any part of this Agreement is legally invalidated, the remaining portions shall remain valid and enforceable.
Our failure to enforce a provision does not constitute a waiver of that right.
This agreement is derived from public information but adapted for 011GLOBAL's business context and customer base.
This Agreement, inclusive of Service rates on our website and any subsequent modifications, governs Service use by You, household members, employees, and guests. It supersedes prior agreements, statements, and representations.
011GLOBAL may amend this Agreement and notify You through postings on www.011Global.com. Changes become binding on the date posted and apply upon continued Service use.
011GLOBAL's Fair Use Policy explains permitted service usage and combats exploitation, fraud, and abuse of unlimited calling plans. Our service is intended for normal residential, non-commercial, live person-to-person use. Unauthorized business, call center, telemarketing, and fraudulent uses are prohibited. Excessive usage, indicative of abnormal patterns, may trigger network congestion or fraud detection, leading to service suspension.
While utilizing public internet and third-party networks, 011GLOBAL is not liable for privacy concerns related to the Service. Our privacy policy, accessible on our website, provides additional information.
Read this Product License Agreement before using the service. If you disagree, contact us within 7 days for a full refund. Once service use starts, refunds are unavailable. BY USING THE SERVICE, YOU CONFIRM READING AND ACCEPTING THIS AGREEMENT. (Last updated: August 2023)